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About Us

Located in the heart of Lisbon’s historic district, Armazéns do Chiado is more than just a shopping center. The Armazéns do Chiado project arose from the recovery of one of Lisbon’s most emblematic buildings, devastated by the 1988 fire.

At the beginning of the new millennium, after the fire, Chiado was faced with a challenge: to recover its elegance and charm to regain its position as the cultural, commercial and bohemian center of the capital. A challenge that counted, and still counts, on the will and contribution of all Portuguese who want the heart of Lisbon to shine more and more! 

Dedicated to the revitalisation of downtown Lisbon and the Chiado area, we have made a management commitment to culture and the arts, through the promotion of cultural and entertainment activities, with the guarantee of personalized and quality service. 

Armazéns do Chiado is much more than a shopping center, it is a unique experience. Its location, in one of the most noble and charismatic areas of the city, allows a harmonious union between culture and history, providing a unique experience to all visitors.

Architecture

Architecture

A stunning building full of history and incredible architectural beauty, it promises to transport you to a space where the past merges with the present. In addition, the Chiado warehouses are a management model. 

 

The horizontal structure of the building’s floor plans follows the historic layout of the facade, connected through large courtyards adjacent to the central tower and the vertical accesses along Rua do Crucifixo. 

A set of strategically installed duplicate escalators across the courtyards and adjacent spaces ensure a fluid experience for both visitors to the center and those circulating in this vibrant area of the city.

 

The tower creates a majestic entrance hall, which also becomes a belvedere with a sensational panoramic view of Chiado over downtown Lisbon. 

The base of the tower, facing Rua Garrett, retains the main entrance, whose features have been preserved from the old building. 

Secondary entrances and storefronts ensure commercial permeability, historically defined by a Pombaline Lisbon, accompanying the visitor through the hotel, the metro and some shops.

 

This arrangement allows for a harmonious distribution of retail spaces, with larger shops located at the ends of the building and smaller shops along the courtyards and walkways. On the upper floors, you can find a variety of restaurants, cafeterias and the hotel, which dominates the upper part of the building and offers a view of downtown Lisbon from its large terrace.

 

The landscaped terrace separates the public space from the hotel’s bar and restaurant, providing guests with a serene and exclusive atmosphere in each room. On the protruding body of the tower is the restaurant area, with a breathtaking view of St Jorge’s Castle. The tower and the rest of the building were designed to create a sequential perception of spaces, providing an immersive architectural experience.

 

As you walk through the shops and the various support services, you will notice interior facades resolved with elegance and simplicity that perfectly integrate the lighting and signage, which make the massive forms of the building stand out. Also noteworthy are the two huge skylights that provide enchanting luminosity and emphasize the sculptures by José Guimarães, creating a fascinating visual play.

 

Besides its architectural beauty, Armazéns do Chiado is known for its exemplary management. The joint administration of this space ensures its solid functioning and the necessary balance between the activities that define the center’s profile and attraction characteristics. 

 

The unique “literary” tradition in Chiado, with exhibitions and sale of cultural materials, sets this center apart from other “tout-court” Shopping Centres. 

 

The hotel, which is also present in the building, contributes to the creation of a residential value, favored by its central location and its striking terraces.

 

Armazéns do Chiado represents a project that harmoniously balances history, reconstruction, architecture and urban use and an acknowledgement of the need to maintain this balance. This project also builds new synergies and nourishes the historical richness of the heart of Chiado and the magnificent Baixa Lisbon.

Environment

The Armazéns do Chiado Shopping Centre has an Environmental Management System in place, with the aim of controlling, monitoring and reducing the environmental impacts resulting from its normal activity. 

 

The environmental management system of Armazéns do Chiado is certified under the NP EN ISO 14001 standard.

ISO – International Organisation for Standardization – is a body that draws up technical standards used throughout the world. These standards apply to all types of business and contribute to the development, production and supply of products and services in a more efficient, safe and clean way.

Our environmental concern is always present, so we have prepared the Guide to Good Environmental Practices whose main objective is to make known the main rules and procedures that must be respected in the realization of all our activities and daily routines. 

 

The mission of this Guide is to establish a greater environmental awareness among those who read it. In this way, Armazéns do Chiado makes its Guide to Good Environmental Practices available for viewing or printing. 

 

Consult the Guide to Good Environmental Practices

 

In addition to the environmental certification, and following the sustainability policies developed by Multi Mall Management, you can also consult the MMM 10 Sustainability Report.

 

A small gesture can do a lot for the environment!

The Armazéns do Chiado Shopping Centre has an Environmental Management System in place, with the aim of controlling, monitoring and reducing the environmental impacts resulting from its normal activity. 

 

The environmental management system of Armazéns do Chiado is certified under the NP EN ISO 14001 standard.

ISO – International Organisation for Standardization – is a body that draws up technical standards used throughout the world. These standards apply to all types of business and contribute to the development, production and supply of products and services in a more efficient, safe and clean way.

Our environmental concern is always present, so we have prepared the Guide to Good Environmental Practices whose main objective is to make known the main rules and procedures that must be respected in the realization of all our activities and daily routines. 

 

The mission of this Guide is to establish a greater environmental awareness among those who read it. In this way, Armazéns do Chiado makes its Guide to Good Environmental Practices available for viewing or printing. 

 

Consult the Guide to Good Environmental Practices

 

In addition to the environmental certification, and following the sustainability policies developed by Multi Mall Management, you can also consult the MMM 10 Sustainability Report.

 

A small gesture can do a lot for the environment!

Location

Location

Armazéns do Chiado favors an exceptional location in the heart of Lisbon, on one of the city’s most historic frontages. Our building is located at the beginning of Rua Garrett, in the center of Chiado, where history is felt in every detail.

At Christmas, the Armazéns do Chiado are filled with the spirit and spectacle of Christmas that cannot be explained, only felt. It is one of the spots you cannot miss if you are in the city during this period. 

In addition, Armazéns do Chiado is conveniently located within walking distance of many attractions and landmarks.

Apart from the Santa Justa Elevator, which is a 1-minute walk from the shopping centre, you can also find the Luís de Camões Square, just 4 minutes away, and the College of Fine Arts of the University of Lisbon. 

Lisbon’s charm is not limited to Chiado. Downtown Lisbon is bathed by the Tagus River, where you can watch a charming sunset that hides behind the 25 de Abril Bridge, from Terreiro do Paço and Cais das Colunas. In the area you can also find the National Museum of Ancient Art and Sé de Lisboa – the oldest church in the city. 

Leaving downtown Lisbon, you can visit several areas of the city, such as Belém, Cais do Sodré, Avenida da República, Campo Pequeno and the Gulbenkian Gardens. 

There is no shortage of reasons to visit Lisbon and the Armazéns do Chiado, explore the numerous streets full of entertainment and visit the various historical sites in the area.

 

SEE MORE

How to get here

By bus

Line 711

Line 728

Line 732

Line 736

Line 760

 

Access lines and timetables here https://www.carris.pt/viaje/carreiras/

By subway

Blue and Green lines

Access lines and timetables here https://www.metrolisboa.pt/viajar/mapas-e-diagramas/

 

By tram

Line 28E 

Access lines and timetables here https://www.carris.pt/viaje/carreiras

Taxi

Táxis

Taxi-Link Lisboa: +351 21 244 9390

Retális – Lisbon Radio Taxis: +351 21 811 9000

Ovaiense Taxi Company – +351 21 815 5061

 

Moovit App

The Moovit app allows you to access all the public transports and lines available to get to Chiado and move around Lisbon. 

Access it here https://moovitapp.com/lisboa-2460/poi/pt?af_sub8=%2Findex%2Fpt%2Ftransportes_p%25C3%25BAblicos-O_Chiado-Lisboa-site_32194377-2460

 

Timetables

Stores and restaurants

Stores – Monday to Sunday: 10h00 to 22h00

Restaurantes – Monday to Sunday: 10h00 to 23h00

Information Desk

Monday to Sunday: 10h00 to 23h00

Useful contacts

Armazéns do Chiado

+351 213 210 600

Medical Emergency

112

Fire Brigade

+351 213 906 060

Police

+351 213 427 379 / +351 218 860 323

National Guard

+351 213 903 033

CP

+351 707 210 220

Loja do Cidadão

+351 808 241 107

Lisbon Tourism Association

+351 210 312 700

Lisbon City Council

+351 213 236 100

Hotel do Chiado

+351 213 256 100

FAQs

How many shops does Armazéns do Chiado have?

Armazéns do Chiado has 50 shops and 15 restaurants. 

Where can I buy the Shopping Lovers gift card and which shops are members?

The Shopping Lovers Gift Card can be purchased at the Information Desk, located next to the main entrance of the shopping center, between 10h00 and 23h00. The Gift Card is valid in all shops that have a VISA payment terminal.

To find out more about the benefits of the Gift Card, please visit www.shoppinglovers.unibanco.pt.

 

Where can I access the internet via the Wi-Fi service?

The Wi-Fi service is available anywhere within the center, at any time. Simply connect to the CHIADO_FREE_WIFI network.

Which public transports give access to Armazéns do Chiado and where are they located?

To get to Armazéns do Chiado, you can use various public transport such as the bus, metro and tram. The stops will depend on the transport used.

Where can I claim and/or deliver the "Lost and Found" items?

If you have found or lost an item during your visit, we recommend that you go to the Information Desk to register the item in question, report the occurrence and obtain assistance. 

What are the contacts of the Information Desk?

You can contact the Information Desk at +351 213 210 600, every day, from 10h00 to 23h00.

I have reduced mobility. How can I access the Armazéns do Chiado?

At the main entrance to the Centre, you’ll find a stairlift platform that allows transport not only for people in wheelchairs, but also for pushchairs. You’ll also find access to lifts at each end of the Centre to move between floors.

Where are the ATM terminals located?

In Armazéns do Chiado you can find 5 ATM terminals installed on floors 4, 5 and 6.

Where are the WCs located?

Armazéns do Chiado has two sets of WCs located on the 4th Floor, next to the main door, and on the 6th Floor, in the catering area. 

In total, we have at your disposal two female toilets, two male toilets, a toilet for people with reduced mobility and a baby changing room, duly equipped.

Where can I park my car?

You can park your car in the Baixa-Chiado, Camões or Restauradores car parks. 

Is the car park free?

The car park has an hourly rate. However, when shopping at Armazéns do Chiado, we offer up to 4 hours of parking. 

For every €25 in purchases you can request a voucher for 2 hours of parking, while for every €40 in purchases, you can request a voucher for up to 4 hours of parking. 

The voucher can be requested at the Information Desk upon presentation of the purchase receipts. 

How can I contact the Hotel do Chiado?

You can contact the Hotel Armazéns do Chiado through the following telephone number: +351 213 256 100